No Return, No Refund Policy – Rescheduling Only
Effective Date: January 2025
1. General Policy
At The Cleaning Company, we are committed to delivering high-quality cleaning services. All sales are final. By booking and paying for our services, you acknowledge and agree to this No Return, No Refund Policy.
2. No Returns or Exchanges
Once payment is made, we do not offer returns or exchanges for any cleaning services, including but not limited to:
• Residential Cleaning
• Commercial Cleaning
• Specialized Cleaning Services
• Bundles
3. No Refunds
We do not offer refunds under any circumstances for any cleaning service package or bundle packaging. If you are dissatisfied with our services, please contact us immediately, and we will work to address your concerns.
For merchandise we do offer a 14 day return policy, please have item unused, and in the original package. For more information contact us below with the details of your return.
Promo Validity
• Promotions tied to specific holidays or events are only valid on the exact date of the event.
• Promotions cannot be redeemed outside of their valid timeframe.
• Discounts cannot be combined (e.g., a promotional sale with a recommendation discount).
• If an invalid purchase is made, the value will be issued as a gift card for use on our website.
4. Chargebacks and Bank Fees
4.1 Chargeback Policy
If a chargeback is initiated by the customer, The Cleaning Company reserves the right to dispute it. If deemed invalid, we will pursue recovery of all associated fees.
4.2 Fee Structure
Customers initiating an invalid chargeback will be charged a $35 fee to cover:
• Processing fees
• Bank fees
• Administrative costs
5. Rescheduling Appointments
5.1 Rescheduling Policy
We understand that schedules can change. To reschedule your appointment, contact us at least 24 hours before your scheduled service time.
5.2 Rescheduling Fee
A rescheduling fee may apply if the request is made less than 1 hour before the scheduled service time.
5.3 Confirmation of Rescheduled Appointments
Appointments are confirmed only after payment has been received. If you reschedule, your appointment is only confirmed after applicable fees are paid and a new confirmation notice is issued.
6. Appointment Confirmation
Appointments are only confirmed once a paid invoice is received. Prompt payment is required to secure your service time.
7. Scheduling and Rescheduling Process
All scheduling or rescheduling requests must be processed through our website:
Book Appointment
8. Service Arrival and Access
8.1 Service Areas and Arrival Time
Due to the wide coverage of our service areas across Long Island, allow 2-4 hours for our cleaners to arrive. Delays may occur due to unforeseen circumstances.
8.2 Access to Scheduled Location
If our cleaners arrive and are denied entry to the scheduled location without prior notice (24-hour minimum), the service will be considered redeemed and non-refundable.
9. Additional Charges
9.1 Extra Time Charges
If additional time is required beyond the purchased package, extra charges will apply unless previously arranged.
10. Fraudulent Activities
10.1 Reporting Bad Payments
Fraudulent transactions or bad payments will be reported to the authorities immediately. No refund will be issued for such transactions.
10.2 Third-Party Purchases
Any purchases made through third-party services (e.g., Affirm, Shop) must be handled directly with those providers. The Cleaning Company is not responsible for their transactions.
11. Service Satisfaction
While we do not offer refunds, we are committed to customer satisfaction. If you are unsatisfied with our service, contact us within 24 hours of completion, and we will work to resolve your concerns.
12. Booking and Payment Confirmation
By booking our services and completing your payment, you agree to:
• The terms of this No Return, No Refund Policy
• Not initiating chargebacks or disputes for completed services
13. Contact Information
For any questions, please contact us:
• Email: Hello@TheCleaningCompny.com
• Phone: 516-714-3549
14. Policy Updates
The Cleaning Company reserves the right to update this No Return, No Refund Policy at any time without prior notice. Changes take effect immediately upon posting on our website. Continued use of our services indicates acceptance of these updates.
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