TCC | Terms & Conditions: Return Policy
No Return, No Refund Policy, Rescheduling only.
Effective Date: January 2024
1. General Policy
At The Cleaning Company, we are committed to providing exceptional cleaning services. Please be advised that all sales are final. By booking and paying for our services, you acknowledge and agree to the terms outlined in this No Return, No Refund Policy.
2. No Returns or Exchanges
Once payment has been made, we do not offer returns or exchanges for any services. This policy applies to all types of cleaning services provided by The Cleaning Company, including but not limited to:
Goods and Services
Residential cleaning
Commercial cleaning
Specialized cleaning services
3. No Refunds
We do not offer refunds under any circumstances. By booking and paying for our services, you acknowledge that you have read, understood, and agreed to this policy. If you are dissatisfied with our services, please contact us immediately, and we will work to address your concerns.
Promo Validity:
Promotions named after a specific holiday or event are only valid on the exact day of the holiday or event. Any attempts to redeem the promo outside of this timeframe, or past the expired date will not be honored. Under no circumstance can a promotional sale be combined with an additional discount. Such as a Sale with a Recommendation discount. The Cleaning Customer reserves the right to disregard invalid purchases that include commingling discounts and invalid transactions in any form. As we offer no refunds or returns, The value of the purchase will be issued as a gift card, which may be used on our website for further purchases.
4. Chargebacks and Bank Fees
4.1 Chargeback Policy
In the event of a chargeback initiated by the customer, The Cleaning Company reserves the right to dispute the chargeback. If the chargeback is deemed invalid, we will pursue recovery of all associated fees and costs.
4.2 Fee Structure
If a chargeback is initiated and it is determined that the customer was not entitled to the chargeback, the customer will be charged a fee to cover the costs incurred by The Cleaning Company.
These costs include:
Processing fees
Bank fees
Administrative costs
4.3 Chargeback Fee Amount
The fee for invalid chargebacks will be $35. This fee is intended to cover the financial losses and administrative burden resulting from the chargeback process.
5. Rescheduling Appointments
5.1 Rescheduling Policy
We understand that schedules can change. If you need to reschedule your appointment, please contact us at least 5167143549 hours before your scheduled service time. We will do our best to accommodate your request.
5.2 Rescheduling Fee
A rescheduling fee may apply if the request is made less than 1 hour before the scheduled service time.
5.3 Confirmation of Rescheduled Appointments
Appointments are only confirmed once payment has been received. If you reschedule your appointment, it will be confirmed once any applicable fees are paid and you receive a new confirmation notice.
6. Appointment Confirmation
Appointments are only confirmed once a paid invoice is received. Please ensure payment is made promptly to secure your desired service time.
7. Scheduling and Rescheduling Appointments
7.1 Scheduling and Rescheduling Process
All scheduled/appointment or rescheduling requests should be processed via our website on our "Book Appointment" section. Please follow these instructions to schedule or reschedule your appointment:
Visit https://thecleaningcompny.com/pages/contact.
8. Service Arrival and Access
8.1 Service Areas and Arrival Time
Given that our service areas are spread throughout Long Island, please allow a time frame of 2-4 hours for our cleaners to arrive at the job site. Our cleaners may also experience unexpected situations that could cause delays.
8.2 Access to Scheduled Location
If our cleaners arrive and are not allowed into the scheduled location after the invoice has been paid, this will forfeit the right to rescheduling and will mark the service as redeemed unless notice is provided 24 hours prior to the scheduled appointment.
9. Additional Charges
9.1 Extra Time Charges
Any additional time required to complete the job, separate from the purchased package hours, will be charged extra unless prior arrangements have been discussed and agreed upon with us.
10. Fraudulent Activities
10.1 Reporting Bad Payments
Any bad payment or fraudulent activities will be reported to the authorities immediately to protect our business interests.
10.2 Third-Party Purchases
Any purchases made through third-party services such as Affirm or Shop are to be dealt with directly with the respective parties, as these transactions have nothing to do with our company.
11. Service Satisfaction
While we do not offer refunds, we are dedicated to customer satisfaction. If you are not satisfied with our cleaning services, please contact us within 24 hours of service completion. We will make every effort to resolve your concerns and ensure your satisfaction.
12. Booking and Payment Confirmation
By booking our services and completing your payment, you acknowledge that you have read, understood, and agreed to this No Return, No Refund Policy. You also agree not to initiate a chargeback or dispute with your credit card issuer for any reason related to our services.
13. Contact Information
If you have any questions about our No Return, No Refund Policy, please contact us:
By email: Hello@TheCleaningCompny.com
By phone: 516-714-3549
14. Amendments to the Policy
The Cleaning Company reserves the right to update or modify this No Return, No Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. Your continued use of our services following any changes to this policy constitutes your acceptance of such changes.